Citigroup to close most London outlets on internet-banking focus

Citigroup plans to close three of its four London branches as the company seeks to cut costs and focus on digital services.

The bank has written to clients about plans to shutter outlets in the City of London, Mayfair and Canary Wharf districts in the next two months, correspondence seen by Bloomberg News shows. The lender will continue to operate the Citigold and Citigold Private Client Center at its European headquarters in Canary Wharf.

Citibank signage outside a branch.
Citigroup Inc. signage is displayed outside a bank branch in San Francisco, California, U.S., on Friday, Jan. 13, 2017. Citibank Inc. is scheduled to release earnings figures on January 18. Photographer: David Paul Morris/Bloomberg

"Wealth management client centers best suit our client base‎ and their‎ increasing preference for digital channels," in London, Belinda Marks, a Citigroup spokeswoman, said in an email. "As a result, we will close three branches with formats and locations that do not fit our market strategy." The company may open other wealth-management centers in due course, according to the email.

Major lenders are making cuts to their branch networks as customers move online and revenue is squeezed by low interest rates. Citigroup had 2,649 retail-banking branches globally at the end of 2016, a 5 percent reduction from a year earlier.

Bloomberg News
Digital banking Consumer banking Citigroup U.K.
MORE FROM AMERICAN BANKER