Dave Martin is a consultant specializing in retail banking strategies, including in-store branches. He is the founder of the retail bank performance company BankMechanics.
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Wise bank managers make sure that they are training employees for their next roles, and creating a deep bench of versatile talent.
By Dave MartinJune 28 -
The banks that succeed in keeping top talent, from the branch to the corporate headquarters, do it by facilitating and encouraging employees' professional development.
By Dave MartinMay 30 -
At best, artificial intelligence will be a tool that helps good bankers be better at their jobs. It won't replace them.
By Dave MartinApril 27 -
The more employees who can confidently tell their bank's story, the better positioned a bank will be to build relationships and earn business.
By Dave MartinMarch 29 -
Nothing demoralizes a good employee like seeing managers tolerate a bad one.
By Dave MartinFebruary 27 -
Technology that was seen as best-in-class 10 years ago is practically table stakes for banks today and does not differentiate one bank from another. Branches do.
By Dave MartinJanuary 27 -
Your best future employees aren't looking for banking jobs. Successful hiring requires actively seeking out talent.
By Dave MartinDecember 28 -
Feeling that your bank is truly there for you is the difference between a bank account and a banking relationship.
By Dave MartinNovember 28 -
Refining internal processes and reassessing daily workflows is more important than ever at a time when bankers are frequently asked to do more with less.
By Dave MartinOctober 26 -
Leaders who set clear expectations do not create hostile settings. If anything, good people are motivated knowing what they do is noticed and matters.
By Dave MartinSeptember 28