President & CEO

Stop Whining, Start Self-Regulating
February 28, 2012 Consider the 2007 fiasco when JetBlue Airways left passengers stranded on the runway for 11 hours during an ice storm at JFK....

Welcoming Remarks
February 6, 2012 …

Navigating the Path to Quality in the Financial Services Marketplace
February 6, 2012 At last year's Forum, CFSI introduced the Compass Principles, aspirational guidelines for quality in the innovation and...

Chairperson's Welcoming Remarks
February 6, 2012 …

Why Do Prepaid Debit Cards Have Such a Bad Rap?
January 24, 2012 I naively thought that Suze Orman's new prepaid offering would help turn the tide of negativity. Instead, it has had the...

Direct Deposit and Rent Payments Are Areas Ripe for Tech Solutions
December 2, 2011 A small but growing number of innovators are recognizing the market opportunity that the average underserved customer...

The Underserved Are Not Who You Think They Are
October 25, 2011 Being financially underserved is less about demographics than about behavior, preferences and cash flow. The underserved tend...

Closing Remarks
February 13, 2011 …

Welcoming Remarks
February 13, 2011 …

Chairperson's Welcoming Remarks
February 13, 2011 …