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» BIG DATA
As banks move analytics closer to the front office, bankers need to change the way they think about the customer.
Financial institutions that invest in digital channels have an opportunity to increase revenue, boost wallet share and build stronger relationships.
The transformation of brick-and-mortar offices into high-tech sales centers has become an urgent matter as consumers increasingly transact through digital alternatives, yet branches still generate more sales than any other channel.
The demographics of branch, mobile app and tablet app usage are sometimes surprising.
Banks will leveraging the built-in camera, geolocation and identity features of phones and tablets in new and profitable ways.
Banks are purging paper to speed up processing like their business depends on it. The payoffs from these workflow improvements include faster processing, stronger loyalty, lower costs and higher revenue.
A better experience not only helps to retain customers, it increases cross-selling opportunities and drives long-term profitability.