Some mortgage lenders are tapping artificial intelligence and machine learning to improve operational efficiency and enhance the borrower experience, but complexities do exist in implementing the technology.

To personalize products and services, banks are now tracking all sorts of alternative data sources, even the manner in which customers type in mobile banking apps.

Banks and merchants are rapidly deploying chatbots for answering basic account questions, shopping and accessing the internet of things. But new data suggests consumers don’t fully trust chatbots yet with payment account details and personal information. Here’s a look at what consumers think of chatbots and why it matters.

Envestnet|Yodlee wants accessing data to be as simple as selecting a song to play, while bringing institutional analytic power to the bank branch level.

Executives at Wells Fargo, BBVA Compass, ATB and Banco Popular share some of the pain points they've encountered as they've implemented artificial intelligence, and how they overcame them.

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, executives said during a discussion at Finovate.

An all-virtual future remains far off, as conversational programs still aren’t capturing the nuance of speech and chatbots have disappointed many customers.

The subprime auto lender Prestige Financial Services used machine learning to make more effective lending decisions than its former model.

Cathy Bessant, Bank of America's chief operations and technology officer and American Banker's Most Powerful Woman in Banking for 2018, keeps pushing herself, while testing the limits of what the industry can do.

The combination of algorithms and artificial intelligence has reached the forefront of investment strategy, but Diane Schumaker-Krieg isn’t ready to take human beings out of the equation.