The Most Influential Women in Payments: Next execs discuss risks and rewards of generative artificial intelligence for their firms and careers.

A minority of American Banker's Best Credit Unions to Work For report using AI. But such projects could help excite employees about their roles and eliminate routine work.

If efforts to make AI-based loan decision models less discriminatory degrade accuracy, that is problematic for the entire industry. 

Banks are boosting their use of new machine learning to improve security risk, but securing international transactions presents a different set of challenges.

Krish Swamy, Dan Jermyn and others on a just-released AI 100 list say they expect investment in AI to keep increasing.

Air Canada was penalized for misinformation generated by its chatbot; Patagonia has been accused of letting a vendor's AI model analyze customer service conversations without consent. These cases have parallels in banking, where many institutions use AI-based chatbots and contact center software.

Financial institutions have trouble pinning down a common definition of AI and figuring out which of their processes incorporate the technology. That can lead to trouble with regulators.

Generative AI is exciting, but has limited fraud-busting utility. Instead of rushing to implement gen AI-powered anti-fraud initiatives, banks should focus on strengthening their existing security measures.