A focus on client relationships, rather than products, and investments in AI are helping the company in an increasingly competitive market.

Legacy core systems and the high cost of hiring people with artificial intelligence skills are among the factors getting in the way of big AI payoffs, experts say.

Umar Farooq and Max Neukirchen lead an $18 billion unit that touches most of the planet. Here's what they told American Banker about instant processing, how artificial intelligence is affecting jobs and what they look for in new leaders.

Navy Federal Credit Union's partnership with Bloom Credit, a data breach at Coinbase and other tech news draw attention from bankers going into June.

The bank's LLM Suite, a portal through which all employees can use popular large language models, is American Banker's Innovation of the Year in the Generative AI category.

Threat actors using artificial intelligence and other tools are putting a greater strain on banks' cybersecurity systems, and other institutions could be next.

Legacy payment systems won't cut it as autonomous software agents begin transacting and collaborating at scale. New payment rails that take advantage of blockchain technology will be vital in the future.

The next generation of artificial intelligence can be a digitized always-on personal shopper, researcher and financial assistant, taking even the buzz of ChatGPT to another level. It's early in the game, but developers are looking for ways to gain an edge.

The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential savings from fewer complaints, executives said.

The next generation of enterprise technology will be both intelligent and decentralized. The rise of agentic AI confirms this vision, but it also challenges us to think bigger.

The fintech's first-quarter earnings results beat analysts' expectations on nearly every metric. Now, the second-look lender is looking to partner with regional banks as it builds out its pre-screen and lead generation platforms.

Research from American Banker finds banks are top AI users and plan to stay at the top for the future. But can rising costs hurt chances for positive results?