Laura Alix

The largest of the 2021 Best Banks to Work For, those with more than $10 billion of assets, are trying new recruiting tactics and ramping up diversity efforts.

Hope Dmuchowski will join the Memphis, Tennessee, bank as it contends with higher-than-expected costs in connection with its acquisition of Iberiabank. She has previous experience with integrations, having participated in the combination of BB&T and SunTrust Banks.

The smallest of the Best Banks to Work For have figured out how to thrive in an environment where many employees are working fully or partly from home. Some are using flexibility as a tool to stave off burnout.

The U.S. unit of Spain’s Banco Santander is the latest bank to make it easier for customers to avoid the charges.

Even as the pandemic has hastened adoption of digital banking, industry officials say branches remain vital points of contact with consumers.

Executives at the 90 institutions that made the ninth annual ranking are boosting benefits to attract new employees, amid intense competition for talent. They're also rethinking how they approach recruiting and increasing their diversity efforts.

The establishment of a climate risk division at the New York State Department of Financial Services is the latest in a series of moves by state and federal banking agencies aimed at requiring regulated companies to reckon with the impacts of global warming.

Steve Ross, a community revitalization expert for Truist Financial, will lead a newly created team focused on social-impact investments and other tax credit investment services for Regions Financial in Alabama.

The changes, which have implications for succession planning at the Toronto-based company, include elevating U.S. CEO Greg Braca to a new role. Leo Salom, wealth management group head, was named as Braca’s successor.

The credit card issuer benefited from consumer loan growth in the third quarter, but investors seemed spooked by increases in its marketing and technology costs.