Michael Bartlett

The credit union is also developing a new shared branching space as part of a unique co-location strategy.

The latest World Council of Credit Unions project in the Caribbean will see the island nation working alongside Indiana CUs to share best practices, strategic initiatives and more.

Credit union professionals offered insights into how technology is changing the collections process during the recent National Credit Union Collections Alliance conference in Las Vegas.

Getting consumers to switch to electronic statements is difficult but there are a few strategies credit unions can try to encourage them to go digital.

During the National Credit Union Collections Alliance conference, experts shared best practices on several topics, including navigating member bankruptcies and positioning auto loans for a downturn.

A surcharge-free ATM network among credit unions based in Central Texas has helped raise the profile of small CUs there – and some say it’s a strategy institutions in other cities could easily adopt.

During the first full day of the National Credit Union Collections Alliance's annual conference, speakers discussed what regulators are focusing on and shared best practices for debt collections.

George McNichols helped build the Indiana-based institution from $10 million in assets in 1984 to $554 million today.

The Fitchburg, Mass.-based institution also started an insurance agency and upgraded its mobile banking last year.

The bipartisan bill, praised by credit union trade groups, is the top 2019 legislative priority for the Defense Credit Union Council.