Miriam Cross is a Washington-based reporter covering bank technology and fintech at American Banker. Previously, she was an associate editor at Kiplinger's Personal Finance magazine.
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Research from J.D. Power found that bank customers are most concerned about letting AI move money on their behalf or place a barrier between them and their money.
By Miriam CrossFebruary 29 -
Large global banks are experimenting with tokenization to make complex transactions faster, efficient and more auditable.
By Miriam CrossFebruary 28 -
The San Francisco neobank made "occasional mistakes" regarding its responsiveness to customer complaints, according to the California Department of Financial Protection and Innovation.
By Miriam CrossFebruary 27 -
BMO Financial Group doubled its mainframe capacity, prepared a cloud staging platform and used chaos engineering to ensure its Bank of the West integration went smoothly.
By Miriam CrossFebruary 25 -
Financial institutions need to reconsider the logic and intuitiveness of their website design. They could also introduce free credit scores and capitalize on generative AI, experts say.
By Miriam CrossFebruary 15 -
Fintechs that "bank" children and teens should collect far less data about their young users, erase it sooner and be more transparent in policies that are often buried, say privacy advocates.
By Miriam CrossFebruary 12 -
Financial institutions' fintech partnerships are facing higher levels of scrutiny. More consistent and direct monitoring of their partners can put them in a better position.
By Miriam CrossFebruary 7 -
Experts explain which features customers expect, which they love and where banks are creating a competitive edge with their apps.
By Miriam CrossFebruary 1 -
Fintechs that jump ship to more stable sponsor banks need to prove they have a solid business and take compliance seriously.
By Miriam CrossJanuary 28 -
ModernFi, which helps banks source or offload deposits in reciprocal or one-way arrangements, recently raised a Series A with participation from Huntington Bancshares, First Horizon Corp. and Regions Financial.
By Miriam CrossJanuary 23