Mobile technology

Financial institutions such as U.S. Bank and USAA are seeing high engagement with their customers via the mobile app. Experts say banks need to do a better job of capitalizing on this interest.

The $684 billion-asset institution adopted the family finance fintech's app and linked debit cards to provide account holders with tools for educating their children about the financial system.

Joining forces with mobile and faster payments, generative AI is coming on board to help deliver better customer experiences and combat fraud

Branches won't succeed without significant investment in mobile and in-branch technology; but failing to invest in bankers themselves is just as big a problem.

A digital-payment trend that began during the COVID pandemic is being bolstered by features such as rewards and state ID storage.

The consumer nonprofit reviewed 10 banking apps and flagged that transparency and inclusivity practices on the financial institutions' websites don't always carry over to their mobile apps.

The personal finance site is rolling out changes to its app that incorporate AI-powered chat and explanatory articles customized to each user.

Experts explain which features customers expect, which they love and where banks are creating a competitive edge with their apps.

Amazon, Apple, Meta, Alphabet and X have all been ramping up their ability to offer payments services, loans and other traditional bank products.