Miriam Cross

The Texas bank will let customers go through the entire process on their phones, at the same time that it emphasizes human service that is not impacted by commissions.

The digital bank for small businesses is partnering with the financial software company Ramp to help its customers apply for corporate cards and access expense management and bill pay software.

Community banks and credit unions have pooled their resources and ideas to develop a bilingual challenger bank, banking-as-a-service playbook, cheaper alternative to Zelle and other innovations.

Matthew Quale was formerly the president of Bask Bank, a standalone digital brand under Texas Capital Bancshares.

The San Francisco bank is concentrating its efforts in Denver, Los Angeles and San Francisco.

Challenger banks and apps such as Zeta, Onward and Nerve are helping people manage complex financial relationships beyond simple joint accounts.

The New York City firm will wrap up its relationships with four institutional crypto-asset clients this year.

The Virginia bank, which engages in banking-as-a-service partnerships with fintech companies, has run into trouble with the OCC in 2021 and 2022.

Minority depository institutions have limited budgets and staff to upgrade their technology. Some are turning to secondment programs and like-minded fintechs to tackle these problems.

Charles Vice, former commissioner of the Kentucky Public Protection Cabinet's Department of Financial Institutions, will advise the National Credit Union Administration's board on policy and tech-related initiatives.

Digital banking apps such as Daylight, Greenlight and Re:start are helping their customers do more than stash paychecks and save for the future.

The National Credit Union Administration will soon name a director for its Office of Financial Technology and Access, which Hood — a board member and former chairman of the agency — created. He explains in an interview why the office's work is a priority.

A handful of banks and credit unions with assets under $3 billion each rolled out or expanded its use of distinctive technologies, including a contactless-payment ring.

First United Bank in Oklahoma developed a personal finance platform with a fintech that appears to be driving a rush of new savings accounts at the bank.

WaFd Bank is using conversational artificial intelligence to make the contact center and online chat experience smoother for both customers and agents.

The challenger bank for Black and Latino individuals introduced Elevate, a membership-only tier that includes access to private clubhouses and networking aimed at people of color.

Seattle Bank built CD Valet to be an unbiased resource for top certificate of deposit rates that cannot be influenced by advertising dollars.

Totem is set to debut in early 2023 and will use its fresh infusion of cash to hire more staff.

Regions and PNC are two banks that have expanded the use of their mobile branches in recent years.

Large banks are catching up to regionals and nontraditional institutions in overall reputation scores, but regional banks are winning when it comes to innovation.