Miriam Cross

To keep customer relationships "sticky," Langley Federal Credit Union will roll out a bill pay feature this summer that tries to mimic the advantages customers get by going directly to the biller site.

Several financial institutions that frequently sponsor fintechs, including Evolve Bank & Trust and Grasshopper Bank, highlighted the problems of fraud at American Banker’s Digital Banking conference.

Companies such as Biz2Credit, Episode Six and VizyPay look for people from varied backgrounds and pitch their flexibility (or, sometimes, strong office culture) in bids to find great employees.

Allan Rayson of Encore Bank has been named American Banker's Digital Banker of the Year for leading a tech transformation and working with fintech partners that help the Arkansas bank serve commercial customers.

The executive has been given an expanded role in which he will tap into Santander Group’s annual $5 billion investment in technology.

Young community banks are using a range of options for digital banking platforms.

The bank has developed Slingshot, a data management tool for customers of data company Snowflake, within its new business unit Capital One Software.

A challenger bank, an alternative credit score company and a proposed federal credit union are improving access to banking and lending for those who have been in prison.

Scott Peters, the first person to serve in this role at the Alabama bank, is tasked with modernizing the institution’s core and improving the quality of customer service.

Clients of neobanks have more difficulty reaching service representatives than those of direct banks. Several firms are trying to change that.

Agility Bank, which opens its doors Monday, says it is the first minority depository institution to be women-owned and women-led by design. It plans to serve small-business owners in a digital-first manner.

The New York City bank bets that claiming space in virtual reality now will pay off down the line.

Truliant Federal Credit Union is one financial institution eager to expand online notarization. For customers, it's more about convenience than social distancing.

The credit card provider is one of only a few fintechs around the world to have female CTO.

A semiannual online banking scorecard highlights areas where banks are doing well and could improve, such as customizable home pages and transparent fees.

Banks such as Capital One and Ally Financial are taking a page from fintechs and adopting early payday and eliminating overdraft fees.

Over the past year, BofA has launched or enhanced a slew of technology-based features for business clients of all sizes, from a “start a business” microsite to cash-flow forecasting.

First National Bank of Omaha, FNB Community Bank and Community Spirit Bank are among institutions turning to Instagram for marketing.

Health care, home improvement, cannabis, gaming and college students are among the areas banks are targeting with the help of innovative tools.

The military-focused bank and insurance company has added more personalization and a search tool.