Miriam Cross is a Washington-based reporter covering bank technology and fintech at American Banker. Previously, she was an associate editor at Kiplinger's Personal Finance magazine.
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To keep customer relationships "sticky," Langley Federal Credit Union will roll out a bill pay feature this summer that tries to mimic the advantages customers get by going directly to the biller site.
June 16 -
Several financial institutions that frequently sponsor fintechs, including Evolve Bank & Trust and Grasshopper Bank, highlighted the problems of fraud at American Banker’s Digital Banking conference.
June 15 -
Companies such as Biz2Credit, Episode Six and VizyPay look for people from varied backgrounds and pitch their flexibility (or, sometimes, strong office culture) in bids to find great employees.
June 15 -
Allan Rayson of Encore Bank has been named American Banker's Digital Banker of the Year for leading a tech transformation and working with fintech partners that help the Arkansas bank serve commercial customers.
June 13 -
The executive has been given an expanded role in which he will tap into Santander Group’s annual $5 billion investment in technology.
June 8 -
Young community banks are using a range of options for digital banking platforms.
June 8 -
The bank has developed Slingshot, a data management tool for customers of data company Snowflake, within its new business unit Capital One Software.
June 3 -
A challenger bank, an alternative credit score company and a proposed federal credit union are improving access to banking and lending for those who have been in prison.
June 2 -
Scott Peters, the first person to serve in this role at the Alabama bank, is tasked with modernizing the institution’s core and improving the quality of customer service.
May 27 -
Clients of neobanks have more difficulty reaching service representatives than those of direct banks. Several firms are trying to change that.
May 24
