Miriam Cross is a Washington-based reporter covering bank technology and fintech at American Banker. Previously, she was an associate editor at Kiplinger's Personal Finance magazine.
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Agility Bank, which opens its doors Monday, says it is the first minority depository institution to be women-owned and women-led by design. It plans to serve small-business owners in a digital-first manner.
By Miriam CrossMay 20 -
The New York City bank bets that claiming space in virtual reality now will pay off down the line.
By Miriam CrossMay 17 -
Truliant Federal Credit Union is one financial institution eager to expand online notarization. For customers, it's more about convenience than social distancing.
By Miriam CrossMay 13 -
The credit card provider is one of only a few fintechs around the world to have female CTO.
By Miriam CrossMay 12 -
A semiannual online banking scorecard highlights areas where banks are doing well and could improve, such as customizable home pages and transparent fees.
By Miriam CrossMay 11 -
Banks such as Capital One and Ally Financial are taking a page from fintechs and adopting early payday and eliminating overdraft fees.
By Miriam CrossMay 10 -
Over the past year, BofA has launched or enhanced a slew of technology-based features for business clients of all sizes, from a “start a business” microsite to cash-flow forecasting.
By Miriam CrossMay 5 -
First National Bank of Omaha, FNB Community Bank and Community Spirit Bank are among institutions turning to Instagram for marketing.
By Miriam CrossApril 29 -
Health care, home improvement, cannabis, gaming and college students are among the areas banks are targeting with the help of innovative tools.
By Miriam CrossApril 22 -
The military-focused bank and insurance company has added more personalization and a search tool.
By Miriam CrossApril 18 -
A community development financial institution in New York City says it's the first U.S. bank to launch a contactless payment ring. It's betting that novelty will be part of the draw.
By Miriam CrossApril 12 -
April and Column Tax are among the startups capitalizing on the idea that taxes are part of a person’s financial life and banks are most suited to help with tax preparation and filing.
By Miriam CrossApril 8 -
The benefits Alabama One Credit Union is seeing from a migration from MPLS to SD-WAN networking help explain why other financial institutions are making the same change or have it on their road maps.
By Miriam CrossApril 6 -
It began as an app for teens, but Current had its eye on cryptocurrency-related services from the start. The goal is to improve on the products it offers customers, such as above-market interest rates.
By Miriam CrossApril 1 -
These tech titans still depend on banks to back their payment cards and loans. But their vast audiences mean any financial product they offer is a competitive threat.
By Miriam CrossMarch 29 -
M&T Bank, Citizens Financial Group and KeyCorp are teaching staffers new skills and pitching themselves as innovative and fun places to work.
By Miriam CrossMarch 25 -
SoFi Technologies and MoneyLion offer a slew of banking services. Will this enable them to grab significant market share from traditional institutions?
By Miriam CrossMarch 22 -
The California bank will let customers of a neobank called BayaniPay Wallet use its branches.
By Miriam CrossMarch 17 -
Central Pacific Bank is trying hard to appeal to young residents of Hawaii as well as the mainland U.S. and Japan. It's positioning its new digital checking account as a lifestyle brand as much as a financial product.
By Miriam CrossMarch 15 -
Baselane, which helps property owners manage bookkeeping and collect rent, has created a banking unit that offers checking accounts and lets landlords establish subaccounts for such needs as saving for remodels or setting aside security deposits.
By Miriam CrossMarch 15

















