Miriam Cross is a Washington-based reporter covering bank technology and fintech at American Banker. Previously, she was an associate editor at Kiplinger's Personal Finance magazine.
-
Daylight's initial product lineup includes a prepaid debit card with the customer’s chosen name and educational content around issues unique to LGBT households.
By Miriam CrossNovember 20 -
The company's new relationship with Billshark highlights its quest for partners that can deliver financial management products to complement its banking services.
By Miriam CrossNovember 19 -
The startup, created in partnership with conversational AI platform LivePerson, will encourage users to send sums of money to strangers.
By Miriam CrossNovember 18 -
A recent survey by the American Bankers Association found that mobile apps surpassed online banking as the go-to platform for consumers earlier this year, and its popularity has continued to rise since the onset of the pandemic.
By Miriam CrossNovember 18 -
The challenger bank will start by recommending how much users should allocate toward savings and spending, and will later transfer those amounts automatically.
By Miriam CrossNovember 17 -
Financial institutions like Ally Financial, Clinton Savings Bank and First National Bank of Omaha are recruiting personal finance experts, college students and local personalities to promote their products and services.
By Miriam CrossNovember 15 -
The two companies first started collaborating last year, but now BBVA has white-labeled Prosper’s technology on its own website.
By Miriam CrossNovember 10 -
Though most bank customers expect to return to calling or meeting in person with their bankers when the pandemic is over, Citigroup is gauging how much business it can keep in the videoconferencing channel.
By Miriam CrossNovember 10 -
Vendors such as eFinancialCareers, Paradox and pymetrics work with banks to assess job applicants based on their skills and not other factors. But the technology has its limits.
By Miriam CrossNovember 6 -
The two banks are among those deploying advanced analytics to give customers advice before they may even know they need it.
By Miriam CrossNovember 3 -
The digital bank is on a larger mission to attract younger customers. It's inserting itself into the popular video game in the hope that game players will learn about its products and have fun at the same time.
By Miriam CrossOctober 30 -
The challenger bank now offers small businesses checking, lending and payments services on one platform and can link them through Plaid to external bank accounts.
By Miriam CrossOctober 29 -
The company is best known for its reciprocal deposit program, but it’s finding new ways to serve banks without competing for their customers.
By Miriam CrossOctober 29 -
Foreign banks for years have been using technology that folds several communication and information-sharing capabilities into one platform. Now Citigroup and others here are showing interest because of the growing importance of digital in the pandemic.
By Miriam CrossOctober 23 -
The media company Urban One has launched a new account that includes a prepaid debit card and encourages customers to buy from Black-owned business and lets them donate their cash back to charity.
By Miriam CrossOctober 22 -
The media company Urban One has launched a new account that includes a prepaid debit card and encourages customers to buy from Black-owned business and lets them donate their cash back to charity.
By Miriam CrossOctober 22 -
Over the past year, the Alabama bank has been developing new tools that analyze survey responses, phone interactions and social media posts to identify opportunities to improve digital offerings.
By Miriam CrossOctober 18 -
Chase First Banking is embedded in the bank's mobile app and has parental controls. It is an example of how banks are trying to attract Generation Z.
By Miriam CrossOctober 13 -
Crane Credit Union has taken an Instagram Stories-like approach, while Certified Federal Credit Union is crafting personalized email messages.
By Miriam CrossOctober 9 -
SaveBetter.com from Deposit Solutions lets consumers shop for different savings products through one portal and provides national exposure for participating banks, which include Ponce Bank in New York and Central Bank of Kansas City.
By Miriam CrossOctober 7



















