Miriam Cross is a Washington-based reporter covering bank technology and fintech at American Banker. Previously, she was an associate editor at Kiplinger's Personal Finance magazine.
-
In July, the OCC issued a letter clarifying that federally chartered banks can store cryptocurrency assets for their clients. A recent global survey finds that many are wary of the risks.
By Miriam CrossOctober 5 -
Four global banks have joined American Express Ventures in contributing to BioCatch’s Series C fundraising round and earning themselves seats on its newly formed Client Innovation Board.
By Miriam CrossSeptember 30 -
Smith, Zions' chief information officer, is overseeing a broad range of tech projects, the largest being a multiyear overhaul of the bank's core system.
By Miriam Cross -
Partnering with the account-opening software firm Mantl, the New Jersey bank created a CD campaign that helped fund its Paycheck Protection Program lending.
By Miriam CrossSeptember 22 -
The app, dubbed One, allows users to save, spend, borrow and even share funds from a single account.
By Miriam CrossSeptember 22 -
The app, dubbed One, allows users to save, spend, borrow and even share funds from a single account.
By Miriam CrossSeptember 22 -
Small and midsize banks would pay for access to the Monit app and offer it to small-business clients as an add-on service.
By Miriam CrossSeptember 17 -
The new unit plans to connect the startups it backs, such as the global payments network Veem, with experts at the company who can provide business advice.
By Miriam CrossSeptember 16 -
Banks are augmenting their use of masks, distance markers and the like with apps to notify employees of exposure to infected individuals and technology meant to make branch visits safer.
By Miriam CrossSeptember 15 -
Bolster, a marketplace for executives who can fill roles on an interim or advisory basis, is expected to fill a key need for the bank’s technology and life science clients.
By Miriam CrossSeptember 11 -
U.S. Bank and Regions revamped their apps with accessibility in mind; JPMorgan Chase built a branch for customers who are deaf. Such efforts can help banks appeal to more customers in existing markets.
By Miriam CrossSeptember 11 -
The bank's innovation group has developed a software tool for law firms. It hopes the project will help it speed products to market and attract top technology talent.
By Miriam CrossSeptember 9 -
BBVA and U.S. Bank are fine-tuning the search functions on their sites and apps to improve navigation, sales and customer retention.
By Miriam CrossSeptember 1 -
Bank of America and Clinton Savings Bank in Massachusetts are targeting consumers at a young age and hoping to keep them for life.
By Miriam CrossAugust 28 -
Florida and West Virginia recently joined four other states in setting up regulatory sandboxes that allow startups to test products with consumers without obtaining a license.
By Miriam CrossAugust 26 -
The Minneapolis company, like other banks, moved its program for college students online because of the coronavirus pandemic. Here’s a look at what improved and what was lost.
By Miriam CrossAugust 24 -
Discover Financial Services and Bank First in Wisconsin, two of the many companies that went all-remote with their annual meetings this year, gave the process high marks. But the longer-term prospects industrywide are unclear.
By Miriam CrossAugust 21 -
JPMorgan Chase is funding a two-year initiative in which Commonwealth, a nonprofit, will study the impact of artificial intelligence and other technologies on the financially vulnerable.
By Miriam CrossAugust 18 -
The Canadian bank is doing something few U.S. institutions have done: build an online hub with tutorials designed expressly to simplify the online banking process for newcomers.
By Miriam CrossAugust 14 -
Built to respond to borrowers' questions about mortgage deferrals, the bot created by Salesforce is evolving and in the future could conduct transactions, handle a wide range of queries or help with emergencies.
By Miriam CrossAugust 12

















