Penny Crosman is Executive Editor, Technology at American Banker and its publisher, Arizent. Prior to taking on this role, she was Editor in Chief of Bank Technology News. She has held senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise, Network Magazine and Imaging Magazine.
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Next month, credit bureaus will have to drop information about tax liens and civil judgments from credit scores unless they can independently verify the data. Eva Wolkowitz of the Center for Financial Services Innovation and Sarah Davies of VantageScore discuss.
June 20 -
The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person.
June 19 -
The most innovative projects shared at Digital Banking 2017 involve embedding banking in popular devices and apps like Facebook Messenger and Amazon Echo.
June 15 -
Dan O'Malley, who until very recently ran the fintech incubator at Eastern Bank (and before that was at Capital One), now has a startup called Numerated Growth Technologies and software that he says can process loans in five minutes.
June 13 -
Too many consumers don't fully understand how the apps work and don’t trust that their data is secure, a new J.D. Power study shows.
June 12 -
The selling of anonymized customer data may be legal, but it raises ethical questions about the use and protection of that information.
June 8 -
At CIBC, Aayaz Pira is quickly turning ideas into apps, including its new mortgage one, with the help of its recently formed innovation hub.
June 5 -
In the quest for top technology talent, financial firms are tapping into a resource long overlooked by Silicon Valley: former members of the military.
June 1 -
ATMs tend to run on older versions of the Windows operating system, which potentially makes them targets for ransomware that preys on such vulnerabilities.
May 30 -
A new survey finds that 14% of small and medium-size businesses switched banks last year and 18% are considering switching this year. Doug Brown senior vice president of FIS, explains why, and what banks should do about this.
May 30 -
Two related and equally humiliating cases of high-level bankers completely falling for fake emails illustrate the dangers of social engineering and the need to better protect executives and other employees from themselves.
May 25 -
Merlon Intelligence, a startup launching Wednesday, plans to offer banks AI software that will help them with their expensive compliance responsibilities.
May 23 -
The money will be used to hire more people. It is also a morale boost for the group, which has suffered some high-profile recent defections.
May 23 -
Wells Fargo is expanding its fintech accelerator so it is better positioned to connect with customers through channels like the internet of things.
May 18 -
Bank of America is giving its "erica" chatbot more time to learn the nuances of language and banking basics. A profanity filter is one recent addition.
May 16 -
Up-to-date operating systems, anti-phishing tools and good backup should keep banks and CUs safe from ransomware. Can your institution check off those boxes?
May 15 -
Up-to-date operating systems, anti-phishing tools and good backup should keep banks safe from ransomware. Can your bank check off those boxes?
May 15 -
Self Lender and Wela, two fintech startups, are making their marks on the savings app space by providing incentives to users to manage their money wisely.
May 11 -
Current, an app debuting Tuesday, updates the joint account for an era of tweens with smartphones.
May 9 -
Frank Sanchez, a former FIS executive, is launching a new cloud-based core banking system aimed at large community banks looking to ditch mainframes.
May 9
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