Penny Crosman is Executive Editor, Technology at American Banker and its publisher, Arizent. Prior to taking on this role, she was Editor in Chief of Bank Technology News. She has held senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise, Network Magazine and Imaging Magazine.
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Startups in the payday lending space say their use of artificial intelligence is allowing them to make better loans at lower rates with fewer defaults.
March 7 -
No fees, no automated voice response and lots of direct mail are among the investment bank’s tactics for its consumer fintech venture.
March 7 -
Bank blockchain leaders say the technology is solid and privacy's been solved mostly. They’re focused now on integration, collaboration and saving money.
March 2 -
IBM's work with Northern Trust and Hyperledger and Microsoft's alliance with JPMorgan and others show the different approaches the tech giants are taking with the technology.
February 28 -
Screen scraping has plenty of critics, but the alternatives, OAuth and APIs, have their share of detractors, too.
February 23 -
The human voice changes more quickly than you’d think, and this has to be taken into account by voice-recognition systems.
February 21 -
Instead of sitting around waiting for the next cyberattack, banks are trying to get a little ahead — without breaking the law.
February 16 -
The credit score has evolved from one number to an array of scores, informed by analytics and increasingly enhanced with artificial intelligence.
February 14 -
As chat technology advances, making a purchase could be as easy as typing "Buy, Robot." Several banks and fintech companies are developing ways to advance chatbots for commerce and customer service.
February 10 -
The services that Kasisto, Personetics, North Side and Teller offer banks to automate interactions vary in their levels of personality and the workload they can handle.
February 9
