Penny Crosman is Executive Editor, Technology at American Banker and its publisher, Arizent. Prior to taking on this role, she was Editor in Chief of Bank Technology News. She has held senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise, Network Magazine and Imaging Magazine.
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The services that Kasisto, Personetics, North Side and Teller offer banks to automate interactions vary in their levels of personality and the workload they can handle.
February 9 -
The latest cyberattacks on banks (and others including the Democratic National Committee) can no longer be found by traditional means, as they lurk in memory and necessary computing tools.
February 8 -
The unit of Customers Bancorp considers the visualization and animation features of its new app, which will show users if their money is dwindling or growing and where it's going, special enough to apply for a patent.
February 3 -
The delay has analysts worried that Customers Bancorp will also postpone the sale of BankMobile, which was slated to take place during the first quarter.
February 3 -
By partnering with Intuit, Wells Fargo is continuing its journey toward API-based data sharing, and away from screen scraping.
February 3 -
The U.S. government and banks face similar challenges in implementing a biometrics identity system. Both should study what other countries are already doing.
February 2 -
The president's executive order reflects a lack of trust in the identity information shared between countries. In theory, blockchains are tailor-made to solve this problem, but current systems may not be up to the task.
January 31 -
Banks want and need to rival tech giants in their use of customer analytics. Some think artificial intelligence is the key to making it happen.
January 26 -
As artificial intelligence makes analytics better, the question of who gets to benefit from the intel will come up more. Fintech startup wallet.ai believes customers should be told of propensities that might be hurting them.
January 19 -
For banks, which stake their business on being trustworthy and reliable, there's a certain amount of risk to putting a chatbot out there that could make embarrassing or serious gaffes.
January 17
