Rolland Johannsen

As financial fraud becomes more and more sophisticated, banks need to get proactive about protecting their customers from scammers. This is particularly true of seniors, whose deposits are a key source of banks' core deposits.

A voluntary effort to include more members of underrepresented groups in the C-suite and on corporate boards would help banks avoid government mandates.

Bankers can either fight the president’s recent order banning diversity training in federal contracts or face reputational risk by complying with it.

In today’s political climate, banks have to monitor not just how they do business, but with whom they do it.

It's not enough to say you provide excellent service. You have to define what it is in a concrete, measurable way to live up to that promise. Take these steps to do just that.

The sale of firearms is becoming a flashpoint for millennials. That could put individual banks in the position of having to take a stand on gun control — or risk reputational damage.

The sale of firearms is becoming a flashpoint for millennials. That could put individual banks in the position of having to take a stand on gun control — or risk reputational damage.

Housing regulators should not adopt an alternative credit scoring model until the banking industry is on board.

Banks should not point blame at the credit bureau but rather should step up and demonstrate their commitment to their customers. If you punt the problem to Equifax, it suggests you don’t really care.

The exodus of chief executives from two of President Trump’s business advisory councils in the aftermath of the Charlottesville tragedy was a highly visible example of risk management and cultural principles in action.

While overbooking is a unique issue for the airline industry — and this may be an extreme example — the United episode is a cautionary tale for any service industry, including banking.

Under the Trump administration, the challenge for the industry is to find the proper balance between supporting post-financial crisis regulations that have worked well and campaigning for reform efforts that have been ineffective.

The newest reputational threat has nothing to do with violations of regulations or ethical norms, but rather with the extreme polarization and activism spreading through the country.

Threats to the industry's control over payments were apparent before PayPal became popular. However, risks are even more visible and real today.

Even if the cross-selling scandal is unique to Wells Fargo, banks nationwide will need to prepare for added regulatory scrutiny. Here's how.