W.B. King

Experts suggest AI is ready for its 'iPhone moment'—the moment when it goes from something edgy and cool to being a must-have tool.

Solarity CU is piloting a branch it calls an "engagement center' to address and align all the different ways members want to do business with it.

Credit unions that scored well in MagnifyMoney's Mobile Bank App Study reveal the secret sauce for boosting mobile banking usage.

It's not enough for a credit union to a mobile payment app—the CU’s app needs to be the first one members turn to when it comes time to pay.

Data breaches at financial institutions dropped by 26% in 2016, but breaches as a whole were up significantly.

Eastman CU in Kingsport, Tenn. Shares the lessons it has learned about mobile banking after being ranked as 2016’s No. 1 mobile app for financial institutions in a major national survey.

It’s all fine and good that there’s an app for that – but that doesn’t mean the consumer will actually use it. And no, there isn’t an app for that.

The latest news about Yahoo’s massive 2013 data breach – which impacted more than 1 billion users – is a reminder to credit unions that there is no end to crooks (cyber or otherwise) trying to compromise consumers’ data

The mobile payments solution is aimed at making it easier and faster for bank customers and credit union members to send real-time payments.

There is nothing more frustrating than standing on a long line waiting to pay for items only to have a credit or debit card in good standing red flagged—the dreaded false decline. But that false decline can prove even more painful for the credit union than for its members, because research suggests consumers who experience a false decline stop using the card—sometimes for good.

DCU breaks ground for CUs as Visa launches a new blockchain infrastructure intended to securely process B2B payments.

A new solution designed by credit union professionals could soon allow consumers to more easily change payment settings for purchase at retailers such as Amazon and Netflix.

No one was more surprised by this year’s winning entry in PSCU’s KnockOut competition than the champions themselves.

Want to boost member engagement? You’ll need to get your members to pull out their smartphones.

Figuring out the technology needs of millennials is just a warm-up for how an even younger generation will expect to be able to interact with credit unions.

Annual innovation competition brought together approximately 200 people focused on the next big tech breakthrough for CUs.

Product adoption rates for consumers who don’t use digital banking services are near zero, compared to 58.4% for those who do use those services.

While paper checks use continues to decline due to mobile and online banking, a new report finds that checks are still the payment method most susceptible to fraud, and that check fraud accounts for the largest dollar amount of financial loss annually.

By utilizing the SimplyCredit solution, the New York-based credit union grew lending by 4% in three months.

Third-party applications will soon able to access Siri's program interface with the upcoming iPhone 7, but the implications for mobile banking apps are still unclear.