W.B. King

Experts suggest AI is ready for its 'iPhone moment'—the moment when it goes from something edgy and cool to being a must-have tool.

Solarity CU is piloting a branch it calls an "engagement center' to address and align all the different ways members want to do business with it.

Credit unions that scored well in MagnifyMoney's Mobile Bank App Study reveal the secret sauce for boosting mobile banking usage.

It's not enough for a credit union to a mobile payment app—the CU’s app needs to be the first one members turn to when it comes time to pay.

Data breaches at financial institutions dropped by 26% in 2016, but breaches as a whole were up significantly.

Eastman CU in Kingsport, Tenn. Shares the lessons it has learned about mobile banking after being ranked as 2016’s No. 1 mobile app for financial institutions in a major national survey.

It’s all fine and good that there’s an app for that – but that doesn’t mean the consumer will actually use it. And no, there isn’t an app for that.

The latest news about Yahoo’s massive 2013 data breach – which impacted more than 1 billion users – is a reminder to credit unions that there is no end to crooks (cyber or otherwise) trying to compromise consumers’ data

The mobile payments solution is aimed at making it easier and faster for bank customers and credit union members to send real-time payments.

There is nothing more frustrating than standing on a long line waiting to pay for items only to have a credit or debit card in good standing red flagged—the dreaded false decline. But that false decline can prove even more painful for the credit union than for its members, because research suggests consumers who experience a false decline stop using the card—sometimes for good.