Branch management

The Cincinnati bank is following a wider industry strategy of opening new branches in faster-growth, urban markets.

The Indiana bank plans to sell 10 branches to a credit union. It will also shut down several more locations.

Bank of America is investing heavily in videoconferencing at unstaffed branches, Citigroup is experimenting with gamification and Union Bank’s PurePoint Financial is going entirely paperless.

The bank will serve the state’s three largest cities; the head of the unit that failed to pay retirement benefits to 13,500 people is leaving March 1.

The bank’s assets are capped at their current level of $1.95 trillion; Citi, JPM and B of A will no longer allow bitcoin purchases on their credit cards.

Readers weigh in on how Mick Mulvaney is remaking the Consumer Financial Protection Bureau, chime in on JPMorgan’s plans to roll out more branches, react to fee income trends and more.

As customers become more tech-savvy, the bank said it no longer needs to prod them to use its digital products by offering discounts. Account holders can avoid fees by enrolling in direct deposit.