W.B. King

DANVILLE, Pa. — Service 1st Federal Credit Union here may be an early adopter of offering biometric fingerprint scanning to members.

Savings Bank of Danbury and Greylock Federal Credit Union are working with Fiserv and the University of Connecticut to examine how Millennials interface with mobile banking.

SAN MATEO, Calif. — While some credit unions have rolled out employee biometric authentication systems for employees, the big question remains: When will a CU adopt fingerprint scanning as a member-facing technology?

A look at the core transformation journey undertaken by SafeAmerica Credit Union — from due diligence to discovery to implementation and roll out.

PLEASANTON, Calif. — Even for information technology veterans, undertaking a core conversion is a daunting challenge. And for good reason as the core touches all moving parts — from back office to member interfaces and all points in between.

MECHANICSBURG, Pa. — Cash management may not be the most exciting topic in the financial services world, but what separates one organization from the next is how accurately it can track, forecast and inventory branch, ATM and vault cash.

PITTSFIELD, Mass. — In an effort to better understand how Millennials interface with mobile banking, Greylock Federal Credit Union is working with University of Connecticut MBA students to develop enhanced apps.

POWELL RIVER, British Columbia — Though many IT investments can run into the high six figures or more, sometimes minor allotments yield the most return.

BAYTOWN, Texas — While ATMs are essential to meeting membership convenience expectations, the ownership and management of the machines — along with keeping pace with regulations and system upgrades — can be taxing.

AUSTIN, Texas — While there are numerous customer relationship management (CRM) tools on the market, out-of-the-box solutions usually don't do the trick.

BURBANK, Calif. — UMe Federal Credit Union had a problem. Though the $160 million, one-branch CU had a mobile banking application available to its 13,050 members, only a small percentage were using the service.

VIENNA Va. — One credit union has been so successful promoting itself on Facebook, that even Facebook took notice, publishing a case study based on the results.

FORT WORTH, Texas — For many online banking transactions, "taking" and "holding" are two different concepts.

FORT ATKINSON, Wis. — If waiting is the hardest part, why not do away with the wait?

NEW YORK — Credit unions looking to enhance their respective bottom lines have no shortage of vendors vying to prove they have the best-in-breed solutions. To remain competitive and forward-looking, vendors are continually taking proactive measures, including fielding client feedback.

SAN ANTONIO — Credit union branches are less likely to be a "destination" for members, so the key is to be where the members already are. That's why progressive CUs are exploring and expanding in-store branch opportunities.

PLEASANTON, Calif. — The writing is not on the wall — it's on your phone.

SAN ANTONIO — With increased branch staff reductions and adjusting bottom lines, more credit unions are looking to streamline operations. To this end, many are turning to technologies that support employee forecasting and scheduling capabilities.

TAMPA, Fla.—While enhancing technology is ever-important to the lifeblood of a credit union, ensuring systems and processes are streamlined is also critical to success. Grow Financial Credit Union's assistant vice president of network services James Stock provides an inside view of operations.

CHICAGO—For many credit unions, partnering with a third-party vendor to tailor a suite of services is a dream scenario. Alliant Credit Union got to live the dream when it teamed up with Hyland Software tweaking its OnBase enterprise content management solution.