Opinions

Banks can make a difference by helping to alleviate customers’ individual financial stress, the cancerlike scourge behind thousands of suicides. But this requires a certain mindset about the industry’s mission.

Businesses are shedding paper checks in favor of electronic payments, but the migration is not as easy as consumer payments.

Adoption is increasing, but most consumers would stop using the technology if they suffered a security incident

The OCC’s draft fintech charter requirements are far from perfect. States can seize this chance and collectively create a better regulatory environment for fintechs.

Machine learning, Siri and Alexa are taking off quickly, particularly among younger consumers. Banks and payment companies need to get in the game now.

Passwords are often restrictive, undynanmic and draw attention from fraudsters. And there's also the risk of repeated cybercrime linked to old authentication.

From SoFi to Venmo, fintech competitors are creating a customer experience that is so fast and easy community bankers like Julieann Thurlow cannot help but worry.

Banks are undergoing a digital transformation at the same time that hacker culture has taken off, escalating the security risks. Here is one strategy for protecting data where many banks need to improve.

The industry needs to establish a clear set of rules and standards so safe and secure financial data access and sharing continues unrestricted.

As multi-factor identification becomes the norm, biometrics can be one or more steps that consumers can easily execute.