Compensation
Citigroup didn't admit any wrongdoing in its settlement of allegations by regulators that employees denied credit cards to people in Southern California suspected of being of Armenian origin.
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Customers cite a large mix of reasons for why they do or do not trust specific financial institutions.
November 1 -
Neglect of the employees who personally interact with customers can undermine even the most carefully crafted business strategy.
October 30
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Two-thirds of American adults report experiencing financial trauma in their lives, and the vast majority say they are still feeling its negative effects. Improving financial literacy can help.
October 27 -
The head of the Consumer Bankers Association takes issue with a recent BankThink article questioning bank CEOs' commitment to promises made in response to the Black Lives Matter movement.
October 26 -
Three years removed from the Black Lives Matter protests, banks have not fulfilled their promises to help close the racial wealth gap.
October 23 -
Banking leaders were honored and offered motivating wisdom for women to ascend the corporate leadership ranks at American Banker's Most Powerful Women in Banking Gala this year.
October 13 -
The Pittsburgh-based regional bank expects to save $325 million next year as it reduces its staff by 4%. Executives said the cuts are necessary because revenue has fallen amid a surge in interest rates and a decline in loan volumes.
October 13 -
The job cuts came after CEO Bill Demchak said in July that he was "taking a hard look" at opportunities to reduce expenses. PNC joins a growing list of banks that have laid off workers amid declining growth prospects.
October 11 -
Employees are more likely to view diverse and inclusive environments as healthier places to work, according to new research presented at American Banker's Most Powerful Women in Banking conference.
October 5
