Consumer banking
Wei Ke, partner at Simon-Kucher & Partners, shares research and analysis from a recent consumer survey on branch versus digital banking behaviors after the coronavirus lockdowns are over.
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Chris Skinner, the author of "Doing Digital," defends banks' response to the coronavirus crisis and discusses why he thinks the tech giants won't be able to take market share away from traditional financial institutions.
April 28 -
Simmons Bank in Arkansas is dealing with extra traffic on its digital channels and added call volume while communicating with customers through email, push notifications and even snail mail as well as its new app, says Alex Carriles.
April 7
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AB - TechnologyFrom 2010 to 2018 the South Carolina bank was on the FDIC's problem bank list, but in the last two years it has been profitable. Dominik Mjartan, the bank's president and CEO, explains how technology upgrades and relationship building helped it get back on track.
March 2 -
Andy Rachleff, the fintech's CEO, discusses the digital bank it's developing and the concept of "self-driving money."
February 3 -
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Bryce VanDiver and Daniela Hawkins at Capco make the case that offering easy-to-use payment rewards is the way to win the loyalty of digital-only customers.
November 18 -
Futurist Lex Sokolin believes buying banking products will be like buying generic pain relievers on Amazon.
October 8 -
Adoption of money management instruments offered by banks remains low. One expert explains why.
October 1
