ACA International late Thursday said the Consumer Financial Protection Bureau’s report on debt collection complaints misses several key points.

Amazon.com was the virtual guest of honor this month at the Retail Banking 2014 conference. Top bank executives repeatedly cited the Internet giant's success at using data and technology to better serve — and profit from — customers.

The Consumer Financial Protection Bureau released a report Thursday on collection enforcement actions it took in 2013 and discussing the 30,000 consumer complaints it has received about collections since it began accepting them last July.

Alfred DelliBovi, the head of the Federal Home Loan Bank of New York and a lion of housing finance, submitted his resignation Thursday after 21 years as president.

Think M&A in Illinois is out of gas? Call AAA. Auto Club Group, one of the many AAA clubs across the country, has agreed to buy the $465 million-asset National Bancorp in Sycamore, Ill.

The ATM maker Diebold has deployed a machine at Diebold Federal Credit Union that operates without a card reader or PIN pad.

T-Mobile's flexible pricing strategy is forcing its major telecommunications competitors to change. Bankers should take note, given the carrier’s recent foray into financial services.

WASHINGTON — The Consumer Financial Protection Bureau released a report Thursday showing consumers are being "hounded" by debt collectors, adding more fuel to the fire in the agency's efforts to crack down on the industry's bad actors.

Big banks' huge settlements and other legal headaches have grabbed headlines for months, but now it's regional banks' turn. Several regionals have upped their estimated legal exposures as probes and lawsuits continue to surface.

The company runs a quarterly competition where the public votes for their favorite charity. The winning nonprofit receives $5,000.

LoanPoint USA has agreed to forgive hundreds of thousands of dollars in debt in a Montana class-action lawsuit settlement.

Cabot Credit Management, a United Kingdom and Ireland-based debt buyer, posted a 13 percent jump in revenue for 2013, attributing much of the growth to purchasing semi-performing portfolios that tend to have a "longer annuity stream" for collections.

Bankers should view complaints on sites like Facebook and Twitter as an opportunity to publicly score points with customers.

The fraud-fighting EMV chips that are a card-industry standard in Europe finally appear to be on the verge of becoming one in the U.S. Editors discuss why now and what the diffusion of the technology will mean for bankers and merchants.

Fewer Americans are saving for retirement and those who do set aside funds for their golden years are saving less.

As the peer-to-peer lender moves beyond its roots in personal loans, it joins a crowded field of online firms that are targeting small businesses.

A SunTrust Banks (STI) branch in Chattanooga, Tenn., isn't failing, but the ground beneath it is.

CITBA Financial (CBAF) in Mooresville, Ind., has terminated its proposed merger with Merchants Bancorp in Carmel. CITBA said Wednesday that it decided to terminate the deal because of delays obtaining regulatory approval.

Brookline Bancorp (BRKL) in Boston has named Carl Carlson chief financial officer and treasurer. He will start April 1, the company said in a press release Wednesday. Carlson succeeds Julie Gerschick, who resigned Dec. 31.

For the first time since the financial crisis of 2008, consumers across the country are prioritizing their mortgages ahead of their credit card payments, according to TransUnion.