JPMorgan Chase's Ryan McInerney has spent three years improving the bank's consumer operations, using a lot of travel and employee feedback - and occasionally giving branch managers a little liquid courage.

Wells Fargo CEO John Stumpf said banks are no longer "too big to fail," and admonished fellow bankers to accept the existence of the Consumer Financial Protection Bureau.

First Mariner Bancorp (FMAR) may not keep its name on a local arena but the Baltimore bank will continue to have a popular pitchman.

SPOKANE, Wash. – Numerica CU plans to open two new branches by the end of next year, including one this year in the two-story former First National Bank Building downtown.

The Independent Community Bankers of America has elected its executive committee for the next year.

The Consumer Financial Protection Bureau proposed adding nonbank student loan servicers, which account for over 70% of the student loan market, to its supervision program.

While many bankers cite new regulations or the sluggish economy as their primary challenges, PNC's CEO-in-waiting said that an even bigger hurdle could be figuring out how to charge customers for products and services that banks currently give away for free.

Little Bank (LTLB) in Kinston, N.C., said Thursday that it had received regulatory approval to repurchase up to 56,485 shares, or 2% of outstanding shares.

Liberty Bank's deal for Southern Connecticut Bancorp could signal an M&A trend — mutual thrifts with lots of capital acquiring small, publicly traded banks.

CS Consulting found that banks that promote customer service generate higher investor returns over the long term.

The Federal Reserve Board has terminated a written agreement with Mountain West Financial (MTWF) in Helena, Mont.

How Town & Country Bank deployed mobile remote deposit capture to expand services to its rural business and retail customers.

U.S. Bank, the largest independent financer of car leases, increased its approval rate for lease transfers at the beginning of 2013.

Comptroller of the Currency Thomas Curry acknowledged Thursday that his office needs to better cater to community banks, including improving their communication with local examiners.

A group of about 50 to 60 protestors interrupted a speech by Wells Fargo (WFC) Chief Executive Officer John Stumpf on Thursday at a banking conference, taking over the stage with chants and complaints about home foreclosures.

PremierWest Bancorp (PRWT) in Medford, Ore., has granted itself more time to persuade shareholders to approve a takeover by Starbuck Bancshares.

U.S. banks are expected to unload up to $2 trillion in mortgage servicing rights. Behind the sell-off are tough new Basel III capital requirements and the past failures in servicing troubled loans that has brought unwanted scrutiny. Picking up the slack are nonbanks like Nationstar (NSM), Ocwen Financial (OCN) and Walter Investment (WAC), all of which have been aggressively snapping up banks' servicing portfolios. Watch out, too, for Penny Mac, which plans to use the proceeds from its planned public offering to fund servicing acquisitions.

The anger against the country's biggest banks is ready to boil over, Harris Simmons, the chairman and chief executive of Zions Bancorp., warned Wednesday.

Pan Pacific Bank in Fremont, Calif., has snagged a small business lender from the Bay Area. The $113.3 million-asset bank said Thursday that Ron Barrett was hired as a vice president and manager of government-guaranteed loans.

State Bank Financial (STBZ) in Atlanta has lowered its 2012 earnings to address an accounting error in tied to loans it obtained from failed-bank deals.