While deposit-driven financial institutions, at best, could use small-dollar loans to bring in customers who would later purchase other products, installment lenders have been successfully serving underserved communities for close to 100 years.

Though banks have always measured customer satisfaction, there is a greater focus now on understanding exactly what drives the customer experience and how it can help the bottom line.

BNCCorp (BNCC) has reversed a portion of the valuation allowance against its deferred-tax assets, which will result in an $8.8 million net benefit for the Bismarck, N.D., company.

Bankers' banks are evolving into trusted advisors to small banks just a few years after a pair of high-profile failures pared their ranks and damaged the group's credibility.

D.A. Davidson, a Portland, Ore., investment bank has recruited two bank M&A advisors in Chicago, Stephen Nelson and Eugene Katz, from rival Hovde Financial.

As branch traffic shrinks and the need to improve customer service grows, video-equipped ATMs are catching on. But is a small location with a video connection and non-existent staff a branch?

A greater number of Americans believe that their personal finances and the economy are in better shape than they were a year ago, according to a new survey from a unit of JPMorgan Chase (JPM).

The 59% increase in the government subsidy reflects an increase in loan defaults, not loan demand.

The portion of balances that credit cardholders paid off climbed again in August in a good sign for defaults but a bad one for portfolio growth. This interactive graphic shows key performance measures at the Big Six.

Much has been written about the refi boom, but one avenue not explored deeply is the "multiple" refi client — the consumer who refinanced in the last couple of years who's again coming to the well.

The inspector general of the Federal Housing Finance Agency has pushed the agency to take more oversight over Fannie and Freddie, upending Freddie's mortgage putback practices and drawing out details of a special servicing program.

Two former Sterling Financial (STSA) mortgage loan officers have sued the company on claims that they are owed unpaid overtime.

The New York credit card company is appointing Erich Ringewald, the former CTO of Boku, as its vice president of software product management.

The board of directors must anticipate the unexpected and quickly execute strategic alternatives when a problem arises, regardless of its severity. Failure to do so could land their financial institution on the FDIC's problem list.

New Jersey passed Nevada in the second quarter in the rate of homeowners with seriously delinquent loans — those 90 days late or in foreclosure — according to the Mortgage Bankers Association.

Two Citigroup executives are departing after federal prosecutors named them earlier this year in a mortgage-insurance fraud case that resulted in a $158.3 million settlement and an admission of wrongdoing by the bank.

Fannie Mae had little choice but to pay a premium to Bank of America to free up pools of loans so that it could put them in better hands, an inspector general's report finds.

JACKSONVILLE, Fla. – VyStar CU will open a new branch at Jean Ribault High School, which will be run by students in the school's Academy of Finance program.

PORTSMOUTH, N.H. – Service CU has opened its 22nd New Hampshire branch and ninth in-store branch, this one inside a Wal-Mart Supercenter in Derry.

Two former loan officers at Sterling Financial in Lancaster, Pa., have been sentenced to lengthy prison terms for their role in a multi-year fraud scheme that led to massive losses at Sterling.