FORT WAYNE, Ind. 3Rivers FCU has signed with Hyland Software to implement the company’s OnBase enterprise content management solution.
According to Hyland, OnBase connects people to the documents, data and processes they need to make more informed decisions. Employee productivity increases because they spend less time searching for paper and dedicate more time to providing quality service to members, the company said.
The $740-million credit union will store records within compliance timeframes, and then purge those records when they are no longer needed. Hyland said workflow will enable 3Rivers FCU to completely transform the mortgage lending processes by spending less time searching for missing or incomplete mortgage lending documents, and more time making decisions on those documents, enabling faster and better member service.
