JACKSONVILLE, Fla. – Fidelity National Information Services on Monday said it was the cause of Friday’s shutdown of payments at CO-OP Financial Services and numerous bank systems across the country.
“FIS experienced a brief processing disruption involving a small number of its payment systems, which impacted a select number of clients,” said Marcia Danzeisen, senior vice president, global marketing and communications for the company. “All processing returned to normal on Friday.”
“FIS was in communication with impacted clients throughout this event and regrets any inconvenience to its clients and their customers,” said Danzeisen.
The outage affected credit and debit card and ATM transactions all across the country on the credit union-owned CO-OP system, starting around noon Pacific Time and ending around 6:30 p.m. Credit unions from Seattle (BECU) to North Carolina (Coastal FCU) reported disruptions of their member services.
Officials with CO-OP wanted to emphasize it was not a credit union issue but one that was caused by FIS, its processor, and affected banks too.
CO-OP said it experienced a processing disruption beginning shortly after noon on Friday and restored system function and began recovery shortly after 3 p.m. that same day. During the incident, processing was intermittent, with many transactions approved by the issuer or in stand-in. During the outage, the company said it kept all of its credit union clients fully informed.
