The bank claims it has migrated all traffic from third-party apps and services to its secure API.

The industry must adapt quickly to the changing preferences of entrepreneurs and the innovation of nonbanks such as PayPal and Square, according to speakers at American Banker's Small Biz Banking Conference. Traditional players such as U.S. Bancorp and Comerica say they're making the necessary investments.

Reflecting on two decades of changes in the banking industry, Stacey Friedman, executive vice president and general counsel at JPMorgan Chase, is struck by how women are more significantly represented in the field.

When Citizens Financial Group wanted to streamline its home equity line of credit, the bank turned to its expert in customer experience and analytics, Beth Johnson.

On July 15, Zions Bancorp. cut the ribbon on a 400,000-square-feet technology center in Midvale, Utah. The center lets the Salt Lake City-based bank's 2,290 tech employees, from cybersecurity experts to application engineers, work from one space instead of 12 buildings scattered across Utah.

Only six years ago, KeyBank was nowhere to be found in a ranking of the top 25 banks for lending to developers of affordable housing. Last year, under the leadership of Angela Mago, the bank finished in the No. 2 spot, sandwiched between Citi at No. 1 and JP Morgan Chase at No. 3, according to Affordable Housing Finance.

As a technology executive for PNC Bank, Deborah Guild has long been helping women blaze career pathways in the business world. Now she's helping them in what seems a most unlikely field: auto racing.

Ranjana Clark has long been committed to working seamlessly across borders. The COVID-19 pandemic, of course, made that more challenging. But as the pandemic's restrictions eased in 2022, Clark was able to lean more aggressively into that commitment.

As Global Chief Information Officer of JP Morgan Chase, Lori Beer manages a $14 billion budget and more than 55,000 technologists across the bank's businesses.

When Peetz joined Citi in 2020, she was returning to work after three and a half years of retirement from a career that included leadership positions at Bank of New York Mellon, where she led the financial markets and treasury services group, and at JPMorgan Chase, where she had a variety of commercial lending, sales, and management positions.

Over the past year, Jane Fraser, Citi's first female CEO in the firm's history, completed a strategy refresh at the world's most global bank. Despite an implausibly volatile geopolitical environment, she steered Citi to robust first quarter 2022 earnings—returning $4 billion to shareholders, while commanding 200,000 employees globally, and serving millions of consumers and businesses across 95 countries.

Maria Hackley, managing director and global co-head of industrials, banking, capital markets and advisory at Citi, understands how crucial it is for bankers to create strong, original content to distinguish themselves during client presentations.

Ida Liu became head of Citi's North American private bank in 2019 and then went on to beat her projections by 12% in 2020 despite the pandemic. That helped her get a promotion last year to global head, running 50 offices across the globe and overseeing more than $500 billion in client business.

Kara McShane took over as head of the commercial real estate team at Wells Fargo at an inauspicious time: February 2020, when COVID-19 was heading toward pandemic status and offices were starting to empty out.

One of the basic assumptions of the wealth management industry is that investing professionals should be based in the same cities as their clients. Gunjan Kedia asked her team at U.S. Bancorp to challenge that belief.

Like its peers, PNC Bank has stepped up investments in technology over the last few years. But Charlotte McLaughlin feels the bank can move faster in the capital markets group she leads.

From the outside, Teresa Heitsenrether's career is a straight-line path of success. After earning a master's degree in finance at New York University, she began work at JPMorgan Chase in 1987.

For Elif Zapparoli, the pandemic-era shift from in-person to remote work is similar to the trend she has seen in the financial services industry over the last 20 years.

The team at JPMorgan Chase's asset and wealth management division crunched the numbers on diversity at the end of 2021 and found that portfolio managers who are women and/or people of color manage 60% of the unit's assets.

Helga Houston's corporate risk team played a critical role in Huntington completing its acquisition of Twin Cities-based TCF Financial.