Incumbents face the challenge of updating their infrastructure for digital payments, while newcomers are pushing to compete by using artificial intelligence, cloud hosting and other technologies.

Beth Johnson, a self-described math geek, is driving the bank's ESG strategy and training its employees to keep pace with industry trends.

A digital-payment trend that began during the COVID pandemic is being bolstered by features such as rewards and state ID storage.

Finding board directors who understand the pace of change is a tall order. But banks of all sizes can find innovation-minded board directors by mining other industries and investing in annual training.

Dmuchowski worked three jobs to pay for her college education. She tells young colleagues that regardless of their backgrounds, if they work hard, they will succeed.

Ambitious women who feel trapped in their roles sometimes find themselves competing against others with the same goals. An effective way to advance may require stepping off the most obvious path, according to executives sharing their personal experiences at American Banker's Payments Forum.

Technology executives at financial institutions must strike a balance between jumping on new technologies while justifying their business case for the bank.

The chair and CEO of the M&T division considers herself a "builder-fixer" and has sought out new challenges and opportunities throughout her more than 30-year career.

As the head of enterprise technology and security, Guild tries to stay ahead of fraudsters and other bad actors.

As founder of the card network's Center for Inclusive Growth, Singh brings financial resources, corporate tools and volunteer expertise to small businesses around the world.

Ryan Bailey's responsibilities include refreshing Cambridge Savings Bank's digital-only brand Ivy Bank. The institution believes his prior stint at USAA has prepared him for the challenge.

A consortium of banks focused on cybersecurity has published a series of white papers aimed at navigating the challenges and opportunities of AI in the financial sector.

Helping programmers become more productive, modernizing legacy systems and conducting compliance assessments are among the hundreds of gen AI use cases in production or in the pipeline for Shadman Zafar, co-CIO for Citi and lead for the bank's generative AI work.

Version 2.0 of the Cybersecurity Framework, often cited by financial regulators, provides a structured approach to enhancing an institution's cybersecurity.

Auto-enrolling its membership for a credit-scoring tool offered by SavvyMoney helped Knoxville TVA Employees Credit Union nearly double approvals across its credit card, personal and auto loan portfolios in early 2023.

For customers who are declined through traditional underwriting models, artificial intelligence models that can take in more data take a wider lens of creditworthiness.

Financial institutions need to reconsider the logic and intuitiveness of their website design. They could also introduce free credit scores and capitalize on generative AI, experts say.

Pam Habner, head of U.S. branded cards and lending at Citi, talks about what drew her to financial services and how to keep women in the game.

Most large banks now have a C-suite officer overseeing AI. Here's why and what such a job entails.

Anne Clarke Wolff, a longtime Most Powerful Women in Banking honoree, on why she switched to starting her own investment bank advisory firm.