Yolande Piazza explains Citi Fintech's unique process for getting customer feedback on new apps. She also talks about overcoming the challenges of innovating inside a large company like Citigroup and winning over those who are resistant to change.
How Ellen Alemany is reinforcing a set of core behaviors — like "straight talk" — to create the kind of culture she wants at CIT Group. She also discusses loan demand and the sentiment of middle-market businesses.
Brett King talks about diversity in fintech with Anouska Streets, head of engineering at Finkit, a unit of digital banking software company Monitise; and Colleen Wilson, founder and CEO of consulting firm Collaborate Chicago.