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Tailoring company objectives to customers’ changing expectations is no longer a choice. Customer loyalty programs are not just the source of bringing repeated business but also the determinant of the future key players across all industries, writes Donika Kraeva, Communications Manager at Dentacoin Foundation, Netherlands.

Kate Childress will run government affairs, communications and member engagement for the newly formed Bank Policy Institute.

Cobalt Credit Union serves 14 counties across Nebraska and Iowa, but hopes to change to a state charter to help fuel further expansion.

While many financial institutions are leery of sales goals after the Wells Fargo cross-selling scandal, they shouldn’t overcorrect.

Starbucks Corp. is joining forces with Alibaba Group Holding Ltd. to begin delivering its drinks and baked goods in China, rolling out an effort to stave off competitors and turn around sales in the country.

Square Inc. gave an earnings forecast for the current quarter and year that fell short of analysts’ high expectations, a rare miss for the company and a signal its spending on new products and growth are tempering profit.

About $736 million is being spread among more than 5,000 credit unions following NCUA's merger of the share insurance and corporate stabilization funds. Credit Union Journal queried a number of CUs on how they plan to spend that windfall.

The information you need to start your day, from PaymentsSource and around the Web. Today: Allied Wallet's CEO reportedly makes big political donations and skirts bank regs; Indian central bank pressures Paytm on AML; Grab's prepping another $1 billion raise; Google Pay adds another market; FSA tightens rules for FX marketing.

The $2.1 billion settlement is likely to be the last of the big toxic mortgage cases from the financial crisis; the move pressures rivals to lower prices.

The nomination of Kathy Kraninger as CFPB director has sparked fights in Congress. Meanwhile, the agency has taken several notable enforcement actions. American Banker reporter Kate Berry explains what these developments mean for the CFPB’s future.