Mobile banking

Digital tools improve a bank's traditional sales process, but relationship-based banking is still a huge factor in winning over millennial customers.

Contrary to doom-and-gloom attitudes of some about banks' ability to compete for millennials' business, the industry will build on its history of innovation to meet the technology needs of future customers.

U.S. Bank in Minneapolis has hired retail veteran Beau Gray to head its omnichannel experience team.

The fintech lab backed by JPMorgan Chase and the Center for Financial Services Innovation has revealed nine winners of a recent startup competition focused on helping consumers plan for financial shocks.

As JPMorgan Chase gears up for the launch of the merchant-friendly Chase Pay wallet, it's taking the opportunity to freshen its approach to P-to-P mobile payments.

Even though innovative underwriting criteria can help more people get credit, the risks and potential harms of mining social media data to make loan decisions might just be too great.

Tim Sloan, president and COO at Wells Fargo, is widely viewed as next in line to take over as CEO of the bank. He discussed the speculation — as well as energy lending, credit standards, living wills and a number of other topics — in a recent interview.

The answer may be no, according to federal regulators. Their new guidelines on mobile security include other surprises, too, such as specific requirements tied to geolocation, security tests and cross-site scripting.

The prospect of banks and credit unions meeting small-dollar loan demand is at risk under the Consumer Financial Protection Bureau's restrictive proposal.

As banks try to acquire new customers via digital channels, they should add content marketing strategies into their lineups.

Banks will likely take a wait-and-see approach before connecting their apps to Siri, Apple's talking digital assistant. Such conservatism poses risks as consumers increasingly demand the latest digital features.

Instead of fighting to own customer data, banks need to embrace a new model: becoming personal data banks that help customers do more than manage money.

If banks don't weigh in on an appropriate privacy standard, they risk letting outside events spark onerous new regulations.

Visa's Digital Commerce App is allowing banks to develop their own mobile wallets. Many of its clients are larger community banks that may not otherwise have the resources to develop such a product internally.

Nonbanks now set the digital banking experience bar, but in less than a decade large banks will have swallowed them up and will have become digital financial superstores.

PNC Financial Services Group has been named the official bank of the University of Kentucky, its 50th such partnership with a college or university.

Throw Cathy Bessant of Bank of America a question about a hot tech topic, and she's got answers. Blockchain? She loves it but is still waiting for its use case. Patents? The law is making us be aggressive. Swift? A call to action. And that's just the start.

Without the Consumer Financial Protection Bureau setting specific debt collection guidelines — including what technology agencies can use — the industry will continue a practice that harms consumers: lawsuits.

Associated Banc-Corp in Green Bay, Wis., has promoted Brent R. Tischler to the newly created position of director of retail banking.

The bank, which operates in 12 states, is bringing customers in the door even as it cuts its retail square footage by half. The lure? The offer of a financial "checkup" that tens of thousands of people have accepted.