11th Annual Innovators of the Year

  • A former (and sometimes current) critic of banks, Brett King is hanging out his own financial services shingle

    May 1
  • BBVA's Jose Olalla is the first big-bank CIO to adopt Google Apps on a grand scale. He's certain to not be the last.

    May 1
  • Jeff Dennes has crafted a customer-friendly mobile alert system that helps people avoid overdraft fees.

    May 1
  • Kabbage's home-grown technology automates the lending process and gleans insights from social media and shipping data.

    May 1
  • BECU is finding a simple online onboarding process is helping customers transfer over from traditional banks.

    May 1
  • Susan Andrews is using crowdsourcing and social enterprise tools to help "ideate" innovation at the New York bank.

    May 1
  • BNY Mellon's Shekar Pannala is dabbling in the next frontier for mobile apps, which includes context-aware and multi-modal computing, tailoring the delivery of content to where and how the handset is being accessed by the user.

    May 1
  • Citi's Frank Eliason continues to lead bankers in social media. Trustworthy sites and chat tools are the newest wrinkles in his strategy.

    May 1
  • At Redstone FCU, a development toolkit and an app store let staff fix their own problems on their core system, create apps that work with the core and sell those apps to others.

    May 1
  • New financial management and advice tools help Wells Fargo keep its online banking app a step ahead.

    May 1

As overused as the word "innovation" may be, it's still an important concept to the financial services industry, where nimble newcomers can easily crop up and steal market share with the clever use of new technology and new communication outlets such as Twitter and Facebook.

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The innovators in these pages may not be the next Mark Zuckerberg or Steve Jobs. With a few exceptions, they're bankers and financial services executives who are adding new elements, such as crowdsourcing, mobile text alerts and context-aware computing, to more traditional financial services. But they're enhancing their offerings in a way that provides much-needed convenience, simplicity, debt assistance and faster access to credit.

Our first choice, Brett King, stands out from the rest. He's one of the few who is not a banker, but on the contrary a bank critic. He doesn't have an actual product or working service yet. But the disrupter compay he plans to open this summer, Movenbank, will be closely watched by all in the industry.

At a recent conference, King showed a video in which his toddler daughter was shown a magazine and practially cried as she tried to click on it and got nothing. Then she was offered an iPad and she began merrily clicking and swiping around on the user-friendly device.

This is what banking needs to be like one day, King says: Frictionless, easy and fun. Will Movenbank make it so? We look forward to seeing what King accomplishes.

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In Pictures: The 2011 Innovators of the Year

Articles on honorees:
Brett King: A Vision for 'Frictionless' Banking
Jose Olalla: Pioneer in the Public Cloud
Jeff Dennes: A Granting of Grace
Robert Frohwein: The 10-Minute Small Business Loan
Howie Wu: Getting New Members Quickly on Board
Susan Andrews: Drawing the Best Ideas Out of 263,000 People
Shekar Pannala: Aware of the Context
Frank Eliason: Taking Social Media to a Chattier Level
Harry Gunsallus: Speeding Apps to Market
Jim Smith: A Plethora of Online Banking Options


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