Banc One Corp., which rolled out an unconditional guarantee on trust service last year, paid back $156,180 in annual fees to 16 dissatisfied clients.

The Columbus, Ohio, banking company honored a policy to return the fees to clients who complained about the quality of trust service, its executives said.

Limited Time Offer

Save $400 off your subscription. Special offer ends April 30, 2017.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.