SAN FRANCISCO — A senior Consumer Financial Protection Bureau official brought the agency's charm offensive to the West Coast on Thursday, praising bankers and non-bank executives for their "groundbreaking work" providing financial services to poor consumers.

"Listening to organizations in the field and learning from your experience are crucial to our work in addressing the financial challenges faced by low-income and economically vulnerable people," David Silberman, the CFPB's acting associate director for research, markets and regulations, said during a speech on Thursday.

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