Challenger banks promote the concept of empathy in banking, which sometimes means forgoing revenue to build up customer goodwill.

The New Jersey regional will have higher capital levels after buying Oritani Financial. That was just one of the reasons why CEO Ira Robbins overcame his aversion to M&A.

After years of largely standing on the sidelines, lawmakers are taking a closer look at whether algorithms used by banks and fintechs to make lending decisions could make discrimination worse instead of better.

First American Bank agreed to sell its Iowa branches to GreenState just weeks after arranging the transfer of its Florida locations to another credit union.

Credit unions can prepare for the next recession by understanding past cycles, utilizing modern technology and training staff.

Besides the Iowa branch deal, First American Bank is also selling certain assets and liabilities in Florida in a previously announced transaction.

Credit unions and the rest of the financial services sector, in the spirit of recent criminal justice reform, should be more open to hiring workers with low-level criminal convictions.

Valley, which had focused on Florida in recent years, will double its market share in Bergen County with the $740 million acquisition.

Ken Lehman recently bought a block of shares in Village Bank & Trust Financial.

Offering secured credit cards can help a credit union build loyalty with members but this product line can be difficult to successfully manage.

While other industries reversed their previous downward trend, perceptions of the banking industry continue to get worse. Here are some steps banks can take to try to burnish their reputations.

Moebs Services attributed the falling revenue to higher overdraft fees being charged to consumers.

"We're going right at Bank of America, folks, in Charlotte, their hometown," JPMorgan Chase CEO Jamie Dimon said to cheers and laughter at a branch opening in midtown Manhattan. "We've been waiting a long time to start the expansion of Chase retail."

Brad Goedken wants agreements for HarborOne Bancorp to include better protections, such as cost reductions if a service fails.

The number of minority depository institution charters is declining even as their financial performance is going up, according to a new study by the FDIC.

Many people still distrust banks, but many also look askance at the social media giant, making it an unlikely savior of the unbanked.

The biggest challenge for credit union acquirers involves retaining commercial customers at the banks they buy. That's why constant communication, and having more commercial products and services, matter.

As lawmakers meet this week to discuss artificial intelligence, they should work with regulators to create universal and workable definitions.

The ATM manufacturer has added mobile banking integration, document signing, biometric authentication, video banking and a cash recycler to its DN Series.

Bruce Van Saun, CEO, shares details of the new digital channels the bank is building for consumers and small-business customers.