Customers at PNC Financial Services on Tuesday were unable to access their online and mobile banking accounts for several hours because of an unspecified issue with the company’s technology.

At about 10 a.m., PNC announced on Twitter that it was having problems with its digital banking platforms. No additional details were provided, though the Pittsburgh company said in a separate tweet that its ATM and branch network were available for customers who needed to make deposits and withdrawals.

“We are currently experiencing a technology issue which may intermittently impact customer access to online banking,” the $371 billion-asset PNC said in a statement posted on its website. “Our teams are working to restore full access as soon as possible.”

More glitches
PNC is the latest bank to report outages with its online and mobile banking platforms. JPMorgan Chase and Simple have reported similar issues in the past month. Bloomberg News

Shortly before 2 p.m., PNC announced on Twitter that the problem had been resolved, describing it as an issue with the company’s hardware.

A spokeswoman for the company said the issue, which emerged “early this morning,” affected both retail and commercial customers. She declined to provide additional details about the nature of the hardware problem.

The outage is the latest in a string of recent tech glitches affecting big banks across the industry. Earlier this month, a group of customers of Simple — the online banking upstart owned by BBVA Compass — were unable to access their balances or view their recent transactions.

Similarly, JPMorgan Chase customers in May were temporarily prevented from making online and mobile payments because of unspecified problems with the company’s technology.

Kristin Broughton

Kristin Broughton

Kristin Broughton is a reporter for American Banker, where she writes about the business of national and regional banking.