There's no roadmap for how community banks can make their branch networks profitable, but efforts by Webster Financial in Waterbury, Conn., could serve as a guide.

Webster has been out in front of the banking industry's slow move away from branches and toward digital service. The $21.2 billion-asset company began transforming its network in 2010, and, while the changes aren't over, management has begun to see results.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.