Head of Citi Private Bank, North America, Citigroup

The road that brought Tracey Brophy Warson to her current job as head of Citi Private Bank in North America was never an obvious one. She spent nearly 20 years in sales and trading operations, and her move into private banking mostly just confused the people around her.

“Many perceived it as a lateral move,” Warson conceded. “But, for me, it was an opportunity to challenge myself and expand the scope of my career.”

Years later, one thing that has become obvious is the payoff that move had, for both Citi as an institution and for Warson herself.

She now runs the largest segment of one of the world’s largest private banking operations, overseeing offices across the continent that manage $191 billion in assets for ultra-high-net-worth individuals and families along with major law firms.

Under her leadership, the North American region of Citi’s private bank posted record revenue in 2016, up 14% from the previous year, and began 2017 with more record-breaking numbers in the first quarter.

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Warson is also a strong advocate for gender and ethnic diversity. “Leading by example, my leadership team in North America is nearly 40% women, but taking into account gender, ethnic and other diversity, the leadership team is nearly two-thirds diverse,” she said.

Last year regions led by women accounted for 67% of the private bank’s total sales revenue. Within North America, three of the top four regions are led by women.

“By building upon the success within the business,” Warson said, “we are leading the way throughout Citi globally, to make the case for gender-balanced teams.”

Read past profiles of Warson:

Rob Garver

Rob Garver has been covering the intersection of public policy and the private sector for more than 20 years.