Consumers who have experienced card fraud are generally pleased with their issuers' responses, according to Auriemma Consulting Group.
In a December survey of 522 cardholders, the company found that 36% of respondents reported being victims of credit card fraud, an increase of 13% since 2007, and 63% said their issuer notified them of a possible security breach.
Moreover, 74% of respondents were "very" satisfied with their issuer's efforts to rectify a fraud issue, and 19% were "reasonably" satisfied.
"Issuers are getting kudos from cardholders for being proactive rather than reactive," said Ed Falco, an Auriemma managing associate. With issuers using better technology, consumers are feeling they have better protection, he said.
