Regulators Could Add Push to Falling Prepaid Fees

Register now

Prepaid companies have lowered their card fees over the past few years, but now regulators may give the still-fractured industry another push towards simpler prices.

Prepaid cards appeal to a diverse and growing consumer base, and more established companies, including NetSpend (NTSP) and Green Dot (GDOT), are finding themselves increasingly competing with new entrants, including banks.

Some prepaid operators, including some companies affiliated with celebrities, have been criticized for charging confusing, poorly-disclosed and predatory fees. Now that the Consumer Financial Protection Bureau is starting to pay closer attention to those fees, industry members expect to see additional streamlining — and reform — of how prepaid companies charge customers.

"In some ways, as regulations around things like disclosures come in, then the fees will get simpler and get more competitive as different companies try to angle to pick up more customers," says Ben Jackson, a senior analyst at Mercator Advisory Group.

The CFPB said last week that it plans to issue a rule to regulate the general-purpose reloadable, or GPR, prepaid industry. Regulators are now soliciting comments on industry practices, and have asked for feedback on numerous issues, including several questions about how prepaid providers disclose fees and how consumers can best compare products.

"There is a lot of variation in the fee models for GPR cards, and that's due in my view to the fact that there are a lot of different consumers who use these cards differently. Certain fee models will be attractive for one demographic and another will be attractive for another," says Chris Daniel, a partner at law firm Paul Hastings.

Despite ongoing concerns about the level and number of fees, including poorly disclosed fees, prepaid executives argue that the industry's prices have largely fallen over the past few years.

"I have seen the fees drop over time," Laura Kelly, senior vice president for global product and marketing at American Express (AXP), told American Banker on the sidelines of SourceMedia's annual CardForum payments conference earlier this month.

"When I first got in the industry a fee of $10 a month was very common, and there were some cards that came with a purchase fee of $15 or $20. So that's definitely come down," she added.

Even some consumer advocates, who continue to push for better prepaid card disclosures and protections, acknowledge that some fees are being cut.

"For the most part monthly fees are dropping…[and] in some cases activation fees have disappeared," says Michelle Jun, a senior attorney with the Consumers Union, and author of several annual reports comparing more than a dozen prepaid cards.

The majority of cards the Consumers Union reviewed in 2012 — 13 prepaid cards out of 16 — charge monthly fees ranging from $2.95 to $9.95. Several companies, including NetSpend and Western Union (WU), have dropped their $9.95 activation fees in recent years, according to the report. (

Analysts attributed part of that drop to Wal-Mart's (WMT) influence. In 2009, the world's largest retailer lowered its prepaid fees, charging $3 to buy and reload its MoneyCard and $3 as a monthly maintenance fee.

Wal-Mart's decision was a "price-setting moment" for the industry, says Mercator's Jackson.

As more companies get into the prepaid market, competitive pressures on prices are mounting. A number of banks, including JPMorgan Chase (JPM) and Regions Financial (RF), have started issuing prepaid cards at what analysts call competitive rates.

JPMorgan Chase's Liquid card, for example, has a $4.95 a month fee, and is free to buy and reload at the bank's ATMs and branches.

"You have … the large bank entrants and American Express. That market pressure has created a downward thrust on fees as well," says David Newville, a policy manager at the Center for Financial Services Innovation.

"I think you will see fees go down more as this continued thrust toward using prepaid as an alternative to bank accounts happens," he adds. "It's to the advantage of the industry to use them as bank account replacements," with consumers using the cards "more heavily, swiping more, and with larger balances on card."

For reprint and licensing requests for this article, click here.
Consumer banking Law and regulation