The Women to Watch: No. 2, JPMorgan Chase's Thasunda Duckett
CEO of Chase Consumer Banking, JPMorgan Chase
Thasunda Duckett led Chase Auto Finance to record loan growth in her three-plus years as the unit’s CEO. Now she is looking to take a different JPMorgan Chase business to similarly lofty heights.
Duckett was named CEO of Chase Consumer Banking in September 2016. In each quarter since, deposit growth has been at least 10% compared to the same period a year earlier. Meanwhile, net revenue in consumer and business banking has climbed steadily in each of the last three quarters and total client investment assets are now at a two-year high.
Duckett’s promotion acknowledges a job well done as CEO of Chase Auto Finance. Auto loan and lease balances increased in every quarter during her tenure and her emphasis on improving the customer experience, largely through technology upgrades, helped earn a top ranking in customer satisfaction among automobile dealers.
Perhaps most notably, Chase became the nation’s second-largest auto lender by dollar volume in 2016, up from the No. 5 in 2015.
“Thasunda is an extraordinary leader who has completely transformed our auto finance business in less than three years,” Gordon Smith, the CEO of consumer and community banking, said in announcing Duckett’s promotion in September 2016.
Duckett oversees all aspects of consumer banking, including wealth management. She is responsible for 47,000 employees, 5,300 branches and 18,000 ATMs, all serving roughly 23 million U.S. households.
One of Duckett’s primary goals as CEO of the consumer bank is to connect with moderate-income households. She created an office of community and business development dedicated to helping families keep their finances on track through education and innovative saving and investment products and services.