There are a couple of slides that I use in presentations that seem to be getting more head nods than usual these days. My suspicion is that the increased internal and external stress that branch teams are feeling makes these particular subjects hit home.
The first slide is of a couple of sprocket gears coming together with a quote from Peter Drucker that reads, "Manners are the lubricating oil of organizations." I point out to managers that there are some things in the workplace that we can insist upon and some that we cannot. One thing we really cannot insist upon is that all members of our teams "like" each other.