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A focus on user-centric design decluttered the bank's offerings and brought a leap in digital engagement for the 174-year old bank.
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One big initiative is the near-instantaneous HDSU, a permissioned-blockchain framework connecting digital rails moving crypto with banking's settlement system handling fiat currencies.
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Scotiabank's SVP of international commercial banking led the transformation of the ScotiaConnect portal, using AI to drive double-digit gains in engagement levels.
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Under Barker's guidance, the bank has employed artificial intelligence, blockchain and the latest in technology to ease institutional clients' burdens.
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Mehrotra cautions against the "temptation to apply AI everywhere."
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Over the past year, some of Muthukrishnan's initiatives have generated $25 million in revenue and reduced costs by $11 million.
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The head of everyday banking and borrowing said success is built on offering the right product at the right moment.
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The head of corporate sales and treasury management has turned the bank's treasury management practice into a growth center.
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The head of sustainability and corporate and investment banking takes the long view.
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Citi Token Services clients in five countries can now initiate instant funding transfers 24/7. Payments are automatically converted from fiat USD and euros to tokens and back again.
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Despite being at the bank for 30 years, RBC's head of AI and digital innovation is still in learning mode.
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The bank says it's the first of its super-regional peers to move entirely to the cloud. CIO Michael Ruttledge explains what it took — and what comes next.
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U.S. Bank's chief digital officer also launched a digital assets and money movement unit to accelerate stablecoin issuance, cryptocurrency custody and digital asset tokenization.
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BMO's chief AI and data officer is embedding AI in areas tied to revenue growth, operational efficiency and risk reduction, while reinforcing that innovation must be built on trust.
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JPMorganChase's Gill Haus help unlock the "why" behind tech decisions
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The COO also led nearly 30 digital transformations in the past year. Now, she is turning her attention to agentic AI, robotic process automation and instant payment initiatives.
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Jon Lofthouse, the former CIO, led the effort to weave AI into every layer of the bank's business.
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The Truist CIO is teaching its C-suite how to deploy AI across multiple functionalities.
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The chief innovation officer says the bank is on track to do over $100 million in SBA loans in 2026. His growth secret: partner with innovative early-stage startups.
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The head of global payments and liquidity and wholesale digital says embedding innovation into strategy—whether AI, real-time payments or crypto—capitalizes on rich data flows.
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