Amazon

Retailers often try to counter Amazon's dominance by using the e-commerce giant's strengths against it, including its reliance on search engine optimization.

For voice to truly thrive in business and enterprise settings, the technology must handle complicated transactions, such as an order for multiple sets of tables and chairs with customized dimensions, writes Mark Bartlett, chief experience officer at FPX.

It's vital to be in touch with consumer shopping and payment tastes for individual retail categories and consumer groups. That may or may not include removing cash and human interaction, according to Andrew Wind, principal product manager at Worldpay.

As alternative apps and fintechs make progress on mobile payments and digital finance, banks will need to turn to third parties and partnerships to stay relevant, writes Paul Wilmore, chief marketing officer of Barclays U.S. consumer business.

For Whole Foods, the potential to tap into the sheer volume of new customers via the Amazon Prime premium loyalty program is unprecedented, writes Tom Caporaso, CEO of Clarus Commerce.

Prime customers, who pay an annual fee for benefits such as free two-day shipping and access to Amazon’s video and music library, will now also get discounts at the upscale, organic supermarket that Amazon bought last year.

The deal, Walmart’s biggest ever, gives it greater access to India’s e-commerce market, which Morgan Stanley has estimated will grow to $200 billion in about a decade. But it will take some time for the business to turn profitable.

Only through data can issuers create a superior digital customer experience and provide strategic guidance to help on-the-go customers, writes Lisa Woodley, vice president of FSI customer experience for NTT Data Services.

Amazon and Walmart are battling to build an e-commerce presence in India, making Flipkart a key target for an aquisition.

Visa and Mastercard's "single button" for online payments seems like it would most directly threaten PayPal, but the card networks' campaign puts just as much pressure on Amazon's omnichannel push.

Synchrony Financial designed its first voice assistant technology for Amazon Alexa around Amazon’s store card, serving as a template for the private-label card issuer’s other retail clients.

Amazon is offering to pass its discount along to at least some smaller merchants if they agree to embrace its Amazon Pay service.

Amazon is trying to acquire Indian e-commerce giant Flipkart, in part to gain control over that country's e-commerce market and in part to make sure Walmart doesn't get hold of the company.

Camden Fine, the president of the Independent Community Bankers of America, is due to retire this week. We talk with him about his long career — and his fears for the future of his industry.

Banks often get pushback for spending on improvements to service, but these investments could help retain customers for decades.

Amazon's increasingly weird ideas for getting products to Prime customers — grocery delivery, in-home delivery and now in-car delivery — point to an unsettling conclusion: Amazon, for all its market dominance, is pushing the limits of who it can reach with traditional package delivery.

Amazon.com Inc. has partnered with General Motors Co. and Volvo Cars to deliver packages to car trunks in 37 U.S. cities, as the e-commerce giant seeks new delivery methods for customers who may be wary of leaving packages outside or allowing couriers into their homes.

While the West Coast still reigns as the epicenter of technology development, the Detroit area has quietly emerged as a proving ground for digital mortgage innovations.

Mobile scan-and-go technology can redefine the in-store model for retailers by delivering the "just walk out" experience popularized by Amazon Go (and increasingly demanded by consumers) in a way that is viable, scalable and profitable, according to Julian Wallis, retail director at Rambus.

The cashierless Amazon Go concept is inspiring fear in traditional U.S. retailers, but the idea is already mainstream in China — with one chain opening 300 locations in just two years.