Know how many different ways customers can ask a virtual assistant to move money between accounts? The answer is one of Bank of America’s takeaways from a lot of trial and error this year in launching voice-activated services.

The third interest rate increase of the year could have a significant impact on banks' lending, deposit gathering and even M&A decisions. Here's what to expect.

The two megabanks face different problems, as Bank of America customers are frustrated over fees and customer service while Wells customers are alarmed about the bank's recent scandals.

Millennials are targeting homeownership within the next few years, but many are buying into certain house-purchasing myths, according to Bank of America.

Cathy Bessant, Bank of America's chief technology officer and American Banker's No. 1 Most Powerful Woman in Banking, offered thoughts on diversity and inspiration during the gala on Oct. 4, 2018.

BNY Mellon snags tech exec from Bank of America as CTO; dissent spreads at CFPB over top aide's writings; Anne Finucane ready to lead BofA's European operations; and more from this week's most-read stories.

At American Banker's annual Most Powerful Women in Banking gala on Thursday evening in New York, honorees urged the industry to promote more women and people of color.

Cathy Bessant, chief operations and technology officer at Bank of America and American Banker's Most Powerful Woman in Banking, quoted Stevie Nicks in saying women can be both ladies and legends.

Glassbox, a digital customer management company based in London, allows banks like JPMorgan Chase and Bank of America to use data and analytics to study customers' behavior.

The 22-year Bank of America vet loves digging into the company's financials and finding ways to simplify cumbersome processes. “The work is demanding. It can be deeply analytical in that you have to take the complex and make it simple.”